🛡️ Player Safety & Wellbeing

Responsible Gaming at moja77

At moja77, we believe that gaming should always be an enjoyable experience — never a source of financial stress or personal harm. Our responsible gaming framework gives every Bangladesh player the tools and information needed to stay in control and play within their means.

21+ Only 🔒 Self-Exclusion 💰 Deposit Limits ⏱️ Time-Out Tools
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Strictly 21+ — No Exceptions
moja77 is exclusively available to adults aged 21 years and above. Players residing in Bangladesh must be 21 or older to register, deposit, or place any wager on our platform. Age verification is mandatory for all accounts. If we discover an underage player, the account will be closed immediately and all funds forfeited in line with our Terms & Conditions.

What Is Responsible Gaming?

Responsible gaming means approaching online betting and casino play as a form of entertainment — not as a way to generate income or escape personal problems. At moja77, we are committed to providing a platform where players from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh can enjoy cricket betting, live casino games, and slots in a safe and controlled environment.

Gambling, by its very nature, carries financial risk. The outcome of any bet or game is determined by chance, and no strategy guarantees a win. This is why moja77 encourages all players to set personal limits before they start playing, stick to those limits throughout their session, and treat any winnings as a bonus rather than an expected return.

We recognise that for a small number of players, gambling can become problematic. Problem gambling can affect individuals of any age, background, or income level. Identifying the early signs — such as chasing losses, betting beyond affordable limits, or feeling anxious about gambling — is the first step toward regaining control. moja77's responsible gaming tools are available to every registered player at any time, free of charge, with no waiting period.

Our Commitment in Numbers

21+
Minimum Age Requirement
24/7
Support Availability
৳0
Cost to Use All Safety Tools
48h
Max Response Time on Requests

🔧 Tools Available to Every Player

All of the following tools can be activated by contacting our support team at any time.

Limits
💰
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit to your moja77 account. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Time-Out
⏸️
Time-Out Feature
Take a short break of 24 hours, 7 days, or 30 days. During a time-out your account is suspended — no deposits, no bets. Marketing communications are paused automatically.
Exclude
🚫
Self-Exclusion
Request a self-exclusion period of 6 months, 1 year, or 5 years. During exclusion, your account is fully locked and cannot be reopened until the period expires.
History
📊
Activity History
Review your complete betting history, deposit totals, and net results at any time. Transparent records help you make informed decisions about your gambling habits.
Reality Check
⏰
Session Reminders
Enable session time reminders that alert you after a set period of continuous play — for example, every 30 or 60 minutes. These gentle nudges help you stay aware of how long you have been playing and how much you have spent during the session, supporting healthier play habits.
Loss Limit
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Loss Limits
Set a maximum loss threshold per day, week, or month. Once your net losses reach this limit, moja77 will automatically suspend your ability to place further bets for the remainder of the period. This tool is designed to prevent the damaging cycle of chasing losses during a losing run.

How to Activate These Tools

1
Log In to Your Account
Access your moja77 account using your registered credentials. All responsible gaming tools are available to every verified account holder, regardless of account standing.
2
Contact Our Support Team
Send a request to [email protected] stating the specific tool you wish to activate (e.g., "I would like to set a monthly deposit limit of ৳5,000" or "Please activate a 30-day time-out on my account"). Our team operates 24 hours a day, 7 days a week.
3
Receive Confirmation
All requests are acknowledged within 48 hours Bangladesh Standard Time (BST, UTC+6). Protective measures such as time-outs and self-exclusions are applied immediately upon confirmation — you do not need to wait for the 48-hour window to close.
4
Review Your Limits Periodically
We encourage all players to review their deposit and loss limits at least once a month. If your personal or financial circumstances change, updating your limits promptly is one of the most effective ways to maintain healthy gambling habits.

⚠️ Recognising Problem Gambling

Honest self-assessment is a powerful first step. If you answer "yes" to several of the questions below, we strongly encourage you to use our self-exclusion tool or contact our support team for guidance.

Ask Yourself Honestly
❓ Do you spend more money on gambling than you originally planned?
❓ Do you chase losses by placing more bets after a losing session to try and win back what you lost?
❓ Have you borrowed money, sold belongings, or dipped into savings to fund your gambling?
❓ Do you feel restless, irritable, or anxious when you try to cut back on gambling?
❓ Has gambling caused arguments or tension with family members or friends?
❓ Do you find yourself thinking about gambling frequently, even when you are not playing?
❓ Have you ever missed work, family obligations, or important events because of gambling?
❓ Do you continue to gamble even when you know you cannot afford to lose?

💬 Getting Help

If you believe gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out. Taking action early makes a significant difference. moja77's support team is trained to handle responsible gaming requests with complete discretion and without judgment.

You can request immediate account suspension by emailing [email protected] at any time — simply write "URGENT: Please suspend my account" in the subject line and your account will be locked as soon as our team processes the message. You do not need to provide a lengthy explanation.

For players in Bangladesh who need additional support beyond what moja77 can provide directly, we encourage you to speak with a trusted family member, a medical professional, or a community counselling service. Acknowledging that gambling has become a problem is an act of courage, and support is available.

📧
Contact moja77 Support Directly
Email: [email protected] (plain text — not a clickable link)
Subject: "Responsible Gaming Request"
Available 24/7 — response within 48 hours BST (UTC+6)
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Speak to Someone You Trust
If gambling is affecting your mental health, daily life, or financial stability, speaking to a family member, close friend, or healthcare professional in your community can be an important first step alongside using our in-platform tools.

👨‍👩‍👧 Protecting Younger People

moja77 takes the protection of minors extremely seriously. Our registration process includes age verification checks, and we conduct ongoing monitoring to identify accounts that may have been created by individuals under the age of 21. Any such account discovered will be closed immediately.

If you share a device with younger household members, we strongly recommend the following steps to prevent accidental access to the moja77 platform:

  • Always log out of your moja77 account after each session.
  • Use a strong, unique password that is not shared with or known to any minor in your household.
  • Enable the screen lock or biometric authentication feature on your mobile device.
  • Consider using parental control software that can restrict access to gambling websites at the device or network level.
  • Store any printed account confirmation or bonus communications in a secure location that is not accessible to minors.

If you are aware of a minor attempting to access or having accessed the moja77 platform, please report it immediately to [email protected] so that we can take appropriate action.

✅ Tips for Healthy Play

💡
Set a Budget Before You Play
Decide in advance how much you are comfortable spending during a session — treating it as the cost of entertainment rather than an investment. Never gamble with money reserved for rent, food, utilities, or other essential expenses.
💡
Take Regular Breaks
Step away from the screen regularly. Continuous play can cloud judgment and lead to impulsive decisions. Even a short break of 10–15 minutes helps you reassess your session and return with a clearer head.
💡
Never Chase Losses
Chasing losses is one of the most common and damaging patterns in problem gambling. If you reach your pre-set loss limit for the day, stop playing. Losses are a normal part of gambling — no bet is guaranteed to recover them.
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Keep Gambling and Finances Separate
Maintain a clear boundary between your gambling budget and your everyday finances. Using a separate bKash or Nagad wallet funded with a specific monthly entertainment allowance can help make this separation tangible and easy to track.
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Avoid Gambling Under Stress
Gambling when you are stressed, emotionally distressed, or under the influence of alcohol or other substances significantly increases the risk of making poor decisions. Reserve gaming for moments when you feel calm and in control.

🚫 Self-Exclusion: Full Details

Self-exclusion is the most comprehensive responsible gaming tool available at moja77. When you request self-exclusion, your account is completely locked for the chosen duration. During this period:

  • You will not be able to log in, deposit, or place any bets.
  • All pending bonus offers and promotional communications will be cancelled.
  • Any pending withdrawal of your Real Money Balance will be processed to your last approved payment method before the exclusion takes effect.
  • You will not be able to request account reopening until the full exclusion period has expired.
  • Any attempt to create a new moja77 account during a self-exclusion period is a violation of our Terms & Conditions and will result in permanent account closure.

Available self-exclusion durations are: 6 months, 1 year, 2 years, and 5 years. After the exclusion period ends, a mandatory 24-hour cooling-off period applies before the account can be reactivated. Account reactivation requires the player to confirm in writing that they have read and understood this Responsible Gaming page.

⚠️
Self-Exclusion Is Irreversible During the Active Period
Once a self-exclusion request has been confirmed by our team, it cannot be shortened or cancelled for any reason — including emergencies — until the chosen period expires. Please consider your decision carefully before submitting a self-exclusion request.
Play Responsibly with moja77
Enjoy cricket betting, live casino, and slots — always within your limits. 21+ only. If you need support, our team is here around the clock.
Login to moja77 Read Our FAQ Request Self-Exclusion via Support